New Online & Mobile Banking (Coming May 2024)
FP@Home® is receiving a major revamp in May 2024. You'll be excited to experience a seamless digital banking platform that merges online and mobile banking. We are sure to meet all of your banking needs in your way and on your time. With added upgrades and enhanced security features, you can look forward to one personalized login experience, card controls and so much more!
What's Next?
To utilize this new platform, every member will be required to register as a new user for digital banking. Your current login credentials will not work once the transition takes place. Members can register on the website or mobile app beginning May 14th.
*If your device doesn't automatically update the First Peoples Community FCU mobile app, the most up-to-date version of the app will need to be downloaded from the App Store® or Google Play™.
Here is what you will need to register:
- Your First Peoples Community FCU Membership/Account Number
- Your Date of Birth
- Your Social Security Number
For first-time login after registering, an email verification will be sent to the email address that First Peoples Community FCU has on file.
Please be sure we have the most up-to-date information for all owners on the account on file:
- Email address
- Phone number
- Cell phone number
For a seamless transition, these items must be accurate for a successful login. If you need to update your information fill out our email update form and bring it to any branch or give us a call!
App Store® is a registered trademark of Apple, Inc.
Google Play™ and the Google Play™ logo are trademarks of Google LLC.
Frequently Asked Questions
Do I need to download a new mobile app?
Maybe! If your device doesn't automatically update the mobile app, you will need to download the most up-to-date version of First Peoples Community FCU's Mobile Banking app from Google Play or the Apple App Store.
The App Icon should look like this!
Has my membership number changed?
No, your base membership number has not changed.
What is my membership number and where can I find it?
Your membership number, or account number as commonly referred to, can be found on your account opening documents. If you need assistance give us a call we'll be happy to help.
How do I update my email address or phone number?
- If you are the Primary account holder, you may log into your current online banking and click on the Settings button, then select “Change email” or “Change Phone Number” from the list.
- If you are a secondary account holder, reach out to any branch or our Member Connection Center to update your email address and phone number.
Will direct deposits and automatic withdrawals continue as scheduled?
Yes! Your direct deposits and automatic withdrawals will continue to post to your account.
Will payroll deductions, automatic payments, direct deposits, or scheduled transfers continue as scheduled?
Yes, there will be no disruption in payroll deductions, automatic payments, or scheduled transfers.
Will my accounts look the same in online and mobile banking after the upgrade as they do today?
No, after the upgrade, you'll be able to see more! All accounts you are associated with will now be visible in one location. So, no more multiple online accounts. If that's not your preference you can manage what you see and when you see it.
I am secondary on a joint account. Should I register separately from the primary owner?
Yes, the new digital banking platform is member-focused. Each person should register to set up their own login. After registering, you will only see those accounts that your social security number is associated with.
I use a separate personal finance/financial aggregator app such as Mint, YNAB, Spendee, or EveryDollar. Why is that app no longer syncing with my First Peoples accounts following the digital banking upgrade?
As part of our digital banking upgrade, all users must re-register to use the new First Peoples digital banking platform. This includes setting up a new username and password. Once that is done, you will need to follow the directions of your other personal finance/financial aggregator app to reestablish the connection with First Peoples digital platform and resume syncing account information.
Must I set up Multi-Factor Authentication (MFA) when I register/re-register for digital banking? Is there anyway to register/re-register without MFA?
We understand how MFA can sometimes be annoying but there is no way to register/re-register without it. MFA is an important security feature to help keep your account and your money safe. It is also required for all credit union digital banking platforms by the NCUA.
What's New
With the new Digital Banking platform, you should expect all the great things you love plus more. Below are just some features to look forward to:
- One seamless digital banking experience.
- A new mobile-friendly user interface that responds to all device types and sizes.
- Enhanced security with two-factor authentication.
- Touch ID and facial recognition are available for newer devices.
- Each member gets their own personalized login. No more sharing credentials for joint accounts.
- See all of your shares, loans and more in one place.
- Directly manage and update your contact information.
- Share and loan applications.
- Account Alerts.
- Transfer to other members.
- Bill Pay will now have enhanced features.
- Mobile Deposit.
- Card controls.
- Day & Night or Light & Dark mode options.
- Chat with our virtual agent.